At Excel Emporium, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. Please read this policy carefully. By using our website, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you make a purchase, sign up for our newsletter, or interact with our services, we may collect personal information that can be used to identify you, including but not limited to:
- Name
- Email Address
- Shipping and Billing Address
- Phone Number
- Payment Information
- Any other information you voluntarily provide
b. Non-Personal Information
We may also collect non-personal information about your visit to our website, including your IP address, browser type, pages viewed, and the time and date of your visit.
c. Cookies
We use cookies and similar technologies to track activity on our website and hold certain information. Cookies are small data files placed on your device to help us improve your browsing experience. You can control cookie preferences through your browser settings.
2. How We Use Your Information
We may use the information we collect in the following ways:
- To Process Orders: To fulfill your orders, process payments, and deliver products.
- To Communicate with You: To respond to your inquiries, send order updates, or notify you about changes to our services.
- For Marketing Purposes: To send you promotional content about new products, special offers, or events (only with your consent).
- To Improve Our Services: To analyze trends, administer the website, and gather demographic information to improve the website’s performance and customer experience.
- To Protect Our Site: To detect, prevent, and address fraud or other unauthorized activity.
3. How We Share Your Information
We do not sell or share your personal information with third parties, except as necessary to provide services and conduct business. We may share your information with:
- Service Providers: Trusted third-party companies who help us operate the website, process payments, deliver orders, or perform other essential business functions.
- Legal Requirements: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations or protect our rights and safety.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security. If you suspect any breach, please contact us immediately.
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access and Correction: You have the right to request access to your personal data and request correction of inaccurate or incomplete information.
- Data Deletion: You may request that we delete your personal information under certain conditions.
- Opt-Out: You can unsubscribe from promotional emails or adjust your cookie settings to limit data collection.
- Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
To exercise these rights, please contact us at support@excelemporium.com.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Retention of Your Information
We will retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, or as required by law.
8. Children’s Privacy
Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after any changes indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Address: 1 Ozuoba road opposite NTA 2nd gate, NTA road, Port Harcourt
Email: support@excelemporium.com
